Agenda
If you participated in any CAE Approved sessions and need your Proof of Completion, please follow these steps:
- Log in to the ACGI Event Registration Website using the same credentials you used to register for the virtual event.
- On the Dashboard, click “View More” under the CAE Credits widget.
- Download your certificates individually or all at once.
If you missed the live sessions but would like to earn credit, you can still watch them on demand through the Matchbox event platform.
- Choose the tile you would like to watch and click “Join Session”.
- To download your Proof of Completion, you must complete the session’s quiz in order to receive credit.
- Each quiz can be found within the virtual platform.
If you have any questions, contact us at summit@acgisoftware.com.
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10:00 AM - 10:15 AM
Opening Remarks
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Get ready to elevate your business to new heights with our comprehensive sessions focused on customer outreach, available tools for business success, including AI help assistance, effective system use, and staying current with the latest technology trends.
Speaker:
Michele Brown, Head of ACGI Operations & Strategy
10:15 AM - 11:00 AM
Opening Keynote
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This session has been approved for CAE Credit.
Total CAE Credits: 0.75In an era where digital trends and AI are rapidly reshaping industries, how can associations stay ahead of the curve? This session explores how your organization can leverage AI and emerging digital tools to enhance communications, foster collaboration, and deepen member connections.
Drawing from a recent survey of 130 association executives, this presentation uncovers critical gaps in digital readiness and provides actionable strategies for integrating AI across various functions. We will showcase a series of cutting-edge tools that empower associations to:
- Enhance member engagement through personalized communications and AI-driven content.
- Facilitate seamless collaboration among teams, improving operational efficiency.
- Build stronger connections within your community by leveraging AI for real-time feedback, member segmentation, and personalized experiences.
Participants will leave with:
- Practical tools and strategies for integrating AI to improve communication, collaboration, and connection.
- Insights into how advanced digital technologies can transform operations and member engagement.
- A strategy for building their own digital roadmap, ensuring long-term growth and adaptability in a tech-driven landscape.
Learning Outcomes:
- Understand how AI can enhance communications, collaboration, and member connections.
- Gain insights into real-world applications of AI and digital tools in associations.
- Develop a tailored strategy to advance your association’s digital readiness and member engagement.
Keynote Speaker:
Sherry Budziak, Founder and CEO, .orgSource
11:10 AM - 11:40 AM
Showcase Sessions
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Connect with industry professionals. For more information, please click here.
Join us for an exclusive demo of Path LMS™ , the leading learning management system designed specifically for associations. Experience firsthand how our comprehensive platform can transform your educational initiatives.
This brief session offers the perfect opportunity to learn how other organizations leverage our award-winning learning management system (LMS) to create compelling learning experiences that boost engagement and contribute to revenue growth.
During this session, we’ll explore:- The cutting-edge features that drive learner engagement, retention, and non-dues revenue.
- Real case studies of associations leveraging Path LMS to achieve their strategic goals.
- A deep dive into how our industry-leading support team ensures smooth implementation and ongoing success with Path LMS, maximizing your return on investment.
Speaker: Lance Simon
Creating Clear and Actionable Reports with BOXIDiscover how to transform your data into clear, actionable reports that drive decision-making and insights. We’ll explore techniques and best practices for utilizing BOXI’s features to enhance the clarity and impact of your reports, ensuring they provide real value to your association.Key Takeaways:- Learn how to design reports that are easy to understand and interpret.
- Discover effective strategies for improving the clarity and usefulness of your data reports.
- Understand how to effectively use BOXI’s features to enhance report clarity and functionality.
- Tips for creating reports that not only present data but also drive meaningful actions and decisions.
Speaker: Melissa Miller
Drive Member Engagement Through Website Personalization: Tips for an Effective Strategy
How to create your website personalization strategy and leverage data from your AMS, analytics, and UX research insights.Share best practices and areas to differentiate to get quick wins to drive member engagement and stickier experiences for your members.Key Takeaways:- How to create a strategy and personalization matrix
- Choosing areas to personalize that your visitors will value
- Pitfalls to avoid
Speakers: Neil Pichan and Emily Kodner
11:45 AM - 12:15 PM
Session 1
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This panel presentation will focus on how to leverage the extensive APIs available in ACGI in order to create an integrated website. Examples will be provided related to implementing single sign-on, read-only components based on ACGI data as well as fully-interactive, functional user experiences interacting with ACGI objects while within the website.
The panel will discuss the goals, challenges, solutions and results related to implementing the integrated website. Participants will be encouraged to ask the panel questions and gain insight on this topic.
Speakers:
Doug Brown, President and Founder, Catalyst Fire
Robert Eggleton, Software Developer, National Strength and Conditioning Association (NSCA)
Brian Pegram, Senior Developer, Catalyst Fire
12:15 PM - 12:45 PM
Break
12:45 PM - 1:15 PM
Session 2
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This session has been approved for CAE Credit.
Total CAE Credits: 0.50AI tools have the potential to revolutionize how we approach our daily tasks, but their effectiveness hinges on how we interact with them. It can be tempting to give AI the wheel but only you know where you want your association to go. In this session we will discuss how associations can harness the power of AI to transform day-to-day operations.
Discover the art of prompt engineering and how it can dramatically improve your AI interactions, no matter which AI tool you choose.
Key Takeaways:
- Rapidly consume information using AI tools
- Accelerate productivity by integrating AI into daily workflows
- Elevate your output with AI’s expansive knowledge base
Join us to unlock the potential of AI in your daily work. Discover how these powerful tools can serve as your high-tech navigator, providing insights and suggestions, while you remain firmly in the driver’s seat.
Speaker:
Greg Pollack, VP, Sales Enablement & Engineering Onboarding, Higher Logic
1:20 PM - 1:50 PM
Showcase Sessions
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Connect with industry professionals. For more information, please click here.
Creating A Modern Online Directory For Your MembersNew technologies are available to have a modern user experience to search for Certified Practitioners or to Find a Member. It is important for certifying bodies, professional/trade membership associations to offer a robust and useful search tool on their publicly accessible website.In addition, a powerful search tool within the member portal is an important member benefit to facilitate networking and interacting with colleagues.Learn how Catalyst Fire is leveraging Microsoft Azure search features and a modern UX to provide these features to your constituents. Members/Certificant data is indexed for speed. Records can be found based on Azure Search built-in geo-search features. All of this allows members and website visitors to benefit from powerful, modern search capabilities.We will be showing you examples of our tool in action, and answering any questions about how it can be implemented for your association/company.Speakers: Doug Brown and Solomon Bahta
Speaker: Brice Rockers
2:00 PM - 2:30 PM
Session 3
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This session has been approved for CAE Credit.
Total CAE Credits: 0.50Discover five common warning signs that indicate your data needs attention. From duplicate records to outdated information, these issues can lead to bigger problems down the line—affecting decision-making, member engagement, and operational efficiency. Learn how to recognize these issues early and take practical steps to improve your data quality, ensuring your association operates smoothly and effectively.Key Takeaways:- Identify five critical data issues that may be affecting your association’s performance and preventing your association from making data driven decisions.
- Understand the risks posed by poor data management.
- Learn practical steps to clean up your data and maintain long-term database health before it’s too late.
Speaker:
Denny Lengkong, President, IntelliData
2:30 PM - 2:45 PM
Keynote Q&A
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Steering your organization towards a future where technology and human interaction are seamlessly integrated can be challenging. Join us and get your questions answered.
Keynote Speaker:
Sherry Budziak, Founder and CEO, .orgSource
2:45 PM - 3:00 PM
End of Day 1
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Breaking away from your busy schedule is challenging and we appreciate you taking the time to join us!
Speaker:
Sean Miriashtiani, Sales Executive
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10:00 AM - 10:15 AM
Opening Remarks
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Welcome back for Day 2 of our virtual conference!
Speaker:
Marc Durling, VP of CSR
10:15 AM - 11:00 AM
Product Roadmap
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Join us as we journey through the recent past, present, and future of our product enhancements. In this session, you’ll get a comprehensive overview of recent updates and a preview of exciting future features on our roadmap.
Our speakers will discuss the impactful improvements made across various components of our Association Anywhere® and Certelligence™ products, highlighting how these changes are designed to empower and enhance user experience. You’ll also gain a clearer understanding of our product development process, including how we prioritize and analyze user feedback to drive impactful decisions.
Audience:
This session is ideal for clients interested in understanding recent advancements and future enhancements in our product offerings. Don’t miss this opportunity to see how we’re continually evolving to meet your needs and drive your success.
Key Takeaways:
- Product Roadmap Insights: Understand our intake process and how we prioritize features to align with user needs.
- Customer Branding Enhancements: Explore recent updates that have optimized customer branding capabilities, improving the user experience within the User Portal.
- Improved Consistency and Usability: Learn about our efforts to create a seamless and intuitive user experience by ensuring consistency across our products.
- Improved Mobile Responsiveness: Explore future enhancements that will optimize mobile responsiveness effectively on all devices.
Speaker:
Athena Psonis, VP of Product & Engineering
Marc Durling, VP of Ongoing Services
11:10 AM - 11:40 AM
Showcase Sessions
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Connect with industry professionals. For more information, please click here.
Build a Website That Your Marketing Department Will LOVE — and IT will also LOVE!Content Management is the name of the game. For years, it has been cost prohibitive for many associations and certifying bodies to invest in a powerful content management platform. No longer!We will show you how a modest investment will get you a modern, sleek , high-performance website for your company.-
Uses the latest technologies
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Powerful content management
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So many site templates to choose from
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Responsive design
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Modern tech foundation
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Industry leading hosting
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Integrated with ACGI
Let us show you what you can do. You’ll be surprised at the low pricetag and high value!Speakers: Doug Brown and Solomon Bahta
Drive Member Engagement the Website Personalization: Data Sources, Tools and Plans for ImplementationLearn how to collect the data that can drive personalization on your website and through other channels.Get an overview of promising tools and initial steps for getting your feet wet without taking on too much.Key Takeaways:- Manageable first steps and example implementation plans
- Tools to leverage: AMS integrations, customer data platforms, proven CMS plugins and contributed modules
Speakers: Neil Pichan and Emily Kodner
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11:45 AM - 12:15 PM
Session 1
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This session has been approved for CAE Credit.
Total CAE Credits: 0.50AI services are excellent tools to help us become more productive at work. Many Big Tech companies are making AI available in a variety of places you may not have expected. Have you considered what happens to the conversations you have with ChatGPT? Or, if you are interested in getting insightful analyses of your business data, do you wonder how to keep your data private and safe? If so, then this session can help you learn the questions to ask, and where to start looking for the answers.Audience:
This session benefits associations and certification organizations who are exploring how to leverage AI in the workplace.Key Takeaways:
Attendees will become aware of key questions to ask when making decisions on using AI, and where to start looking to find the answers:- Will my conversations be used? And if so, how?
- Will the data I provide be used to further train the AI? And what is the source of the training data?
- Is my business and personal data safe when using these AI tools?
Speaker:
Stephen Elliott, Software Engineering Manager
12:15 PM - 12:30 PM
Break
12:30 PM - 1:00 PM
Session 2
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This session has been approved for CAE Credit.
Total CAE Credits: 0.50In today’s rapidly evolving digital landscape, associations must continuously innovate to stay relevant and meet the growing expectations of their members. This session will explore the latest trends in learning that are transforming how associations engage with their members and generate revenue. Attendees will gain valuable insights into:
- The growing importance of eLearning as a key driver for membership recruitment and retention.
- How personalized and flexible learning experiences can meet the diverse needs of your members.
- Strategies to repurpose content effectively and meet the expectations of modern learners.
- The role of AI in transforming learning experiences and accelerating content development.
- Case studies showcasing successful implementations that have led to significant revenue growth and increased member engagement.
Key Takeaways:
By the end of this session, participants will be able to:
- Identify key trends in eLearning that can enhance member engagement and support revenue growth.
- Evaluate the impact of personalized learning journeys on member satisfaction and retention.
- Implement strategies for repurposing content to create engaging, on-demand learning experiences.
- Leverage AI-powered tools to optimize content development and delivery within their organizations.
- Analyze case studies to apply successful strategies for monetizing educational content in their own associations.
Speaker:
Mark Jones, Chief Revenue Officer, Blue Sky eLearn
1:00 PM - 1:30 PM
Showcase Sessions
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Connect with industry professionals. For more information, please click here.
Join us for an exclusive demo of Path LMS™ , the leading learning management system designed specifically for associations. Experience firsthand how our comprehensive platform can transform your educational initiatives.
This brief session offers the perfect opportunity to learn how other organizations leverage our award-winning learning management system (LMS) to create compelling learning experiences that boost engagement and contribute to revenue growth.
During this session, we’ll explore:- The cutting-edge features that drive learner engagement, retention, and non-dues revenue.
- Real case studies of associations leveraging Path LMS to achieve their strategic goals.
- A deep dive into how our industry-leading support team ensures smooth implementation and ongoing success with Path LMS, maximizing your return on investment.
Speaker: Lance Simon
Five Metrics Your Association is Overlooking Right NowIn today’s data-driven world, it’s easy to focus on commonly tracked metrics and overlook those that could provide crucial insights. This session will reveal five often-overlooked metrics that could be game-changers for your association.Learn how to identify and track these hidden gems to gain a more comprehensive understanding of your organization’s performance and member engagement. Discover practical tips for integrating these metrics into your reporting processes and how they can drive more informed decision-making.Key Takeaways:- Enhance data insights by learning how these metrics can provide deeper insights into your association’s performance and member engagement.
- Improve decision-making by using these metrics to make more informed decisions and drive organizational improvements.
- Drive better outcomes by applying the insights from these metrics to achieve more effective results and optimize your association’s performance.
Speaker: Melissa Miller
Speaker: Brice Rockers
1:40 PM - 2:10 PM
Session 3
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Explore how the AIHA enterprise has implemented ACGI Engage to:
- better understand how its members/customers interact with SSA
- target messaging to specific segments
- quickly and efficiently gather feedback
Speakers:
Aimee Thomas, Director, IT, American Industrial Hygiene Association (AIHA)
Angela Oler, Executive Director, AIHA Proficiency Analytical Testing Programs and AIHA Registry Programs
2:15 PM - 2:45 PM
Session 4
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After you take that first sip of coffee, you check on a few emails and log into your AMS. Records, records, and more with a plethora of data that drive business decisions, future forecasting of your association’s direction, or something as simple as an event registration for a member.
Then there is that voice you hear – is the data current? Do we know what the members want in the future? Should we form a committee to develop a membership survey? And so on and so on!
We all know the voice – it can excite or paralyze you. There must be an easier way to ask a question – have a simple conversation! In 2022, APPA found its way to Propfuel and its conversational engagement platform, helping us turn our communications into conversations. Fantastic! But will the conversation results captured be valuable if we can’t marry this new tool with our AMS?
Join us to hear about the partnership between ACGI, APPA & Propfuel that has demonstrated the ease of building an API that can take data management and engagement tools to the next level.
Speakers:
Suzanne Healy, Director of Member Engagement & Business Development, APPA
Megan Sloan, Client Success Manager, PropFuel
2:45 PM - 3:00 PM
End of Day 2
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As our conference comes to an end, we would like to thank all of our Sponsors, Speakers, and Participants!
Speaker:
Michele Brown, Head of ACGI Operations & Strategy
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This Agenda is subject to change.